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Public university libraries in this dynamic and innovative environment strives to satisfy their users’ needs. Empirical literature on users’ satisfaction is extensive but controversial when it comes to different categories of users. Therefore, the objectives of this study is to assess challenges 4 public university libraries of western Kenya faces in accessing library and information services with appropriate solutions. Quantitative and qualitative research design was used with a purposive sample size of 378 students, 92 lecturers, 27 library staffs and 10 top management. Data was collected through questionnaires, interviews, observations and document analysis. The results were presented by use of percentages, frequency tables and bar graphs. The findings indicated that library and information services, the service personnel and persons with special needs did not meet the respondent satisfactions and perceptions as the users wanted more improved services.