Libraries at University of Nebraska-Lincoln
Evaluating Users’ Satisfaction on Academic Library Services and Facilities in Khyber Pakhtunkhwa-Pakistan
This study was set out to explore the level of satisfaction of the faculty members working in the south district (Karak) of Khyber Pakhtunkhwa-Pakistan from their college libraries’ services and facilities. In order to achieve the objectives of the study and the real picture of the level of satisfaction of faculty members, census based survey research method was adopted to collect data from the target population. Self-constructed and pilot tested questionnaire was used for data collection. Total 147 questionnaires were distributed out of which 120 filled questionnaires were received back with 81% response rate.
The study found that majority of the users was satisfied from general infrastructural facilities but dissatisfied from almost all library services except circulation. The study recommends the provision of necessary library services and facilities for college faculty members to fulfill their educational, research and information needs.