Libraries at University of Nebraska-Lincoln


Date of this Version

Fall 10-30-2021


The Technology Acceptance Model (TAM) is an information systems theory that models how users come to accept and use a technology. The actual system use is the end-point where people use the technology. Behavioural intention is a factor that leads people to use the technology. Virtual Reference Service (VRS) has been found to be successful and effective in providing remote assistance to the library patrons online. VRS is the extension of the age-old reference service being offered by the libraries worldwide. This extension is brought through technology and techniques augmented and enriched by implementation ICTs including software and hardware. Present paper attempts to understand the theories and models focussed on TAM in context with Virtual Reference Service. The outcome of the study supports the alignment of TAM with VRS significantly. This correlation of TAM and VRS is comprehensive and novel that builds the case for in depth exploration of ICTs adoption to facilitate VRS in libraries and obtaining the perception of library professionals appropriately.