Libraries at University of Nebraska-Lincoln


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This study aims to assess users’ satisfaction with the National Library of Pakistan (NLP). The study variables include facilities, collection, services, and attitude/behavior of staff along with demographics and open-ended comments. To carry out the objectives of the study, a semi-structured paper questionnaire using a modified Likert-type scale is administered personally by the principal researcher. Responses from one hundred (100) users are obtained employing a non-probability (accidental, voluntary) sampling technique. The majority of users show their satisfaction against all the variables. The users in open-ended comments suggest further improvement in facilities and services. This study may be helpful for the NLP administration to plan and proceed accordingly. Other national libraries especially in developing countries like Pakistan may also conduct user satisfaction surveys to assess their resources following the example of this study.