Libraries at University of Nebraska-Lincoln


Date of this Version

Fall 4-8-2022

Document Type



This paper has not been submitted for publication elsewhere.


This study assessed the academic staff digital skill profile and service delivery during COVID-19 pandemic lock down in universities in Cross River State. Ex-post facto research design was adopted for the study. The population of the study was 2427 academic staff of the university of Calabar and University of Cross River State. The sample for the study was 755 academic staff who were drawn through the simple random sampling technique. The instrument for data collection was the researchers’ made Academic Staff Digital Skill Profile and Service Delivery Questionnaire (ASDSPSDQ). The instrument was validated by three experts from Educational Management and Research and Evaluation unit, Educational Foundation all in the University of Calabar. The reliability of the instrument was established through the split-half reliability method. Population t- test of single mean was used to analyse the data collected. The result revealed the digital skill standing of academic staff and as well as how this influences their service delivery in an era of COVID-19 pandemic.