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RECORD MANAGEMENT AND SERVICES DELIVERY OF ENUGU ELECTRICITY DISTRIBUTION COMPANY (EEDC) AGUATA LOCAL GOVERNMENT AREA OFFICE, ANAMBRA STATE
Date of this Version
ABSTRACT This research work investigated the impact of record management on services delivery of Enugu Electricity Distribution Company (EEDC) Aguata local government area office, Anambra state. The study was carried out using descriptive survey research design. Five specific objectives, five research questions and five null hypotheses were formulated to guide the study, hypotheses was tested at 0.05 level of significance. Population of the study comprises 164 staff of Enugu Electricity Distribution Company (EEDC) Aguata local government area office, Anambra state, with sample size of 120 staff. Questionnaire was used as instrument of data collection. Data collected was analyzed using mean, percentage, standard deviation and t-test. Five problems were identified which include; poor record keeping method, inefficient management of generated record, lack of knowledge on how to maintain old record, lack of professional record manager, lack of weeding policy. Conceptual review was carried out on the concept of: Record management, Method of record keeping, Various generated record, Status of old record, Personnel in charge of the record storage, Record weeding policy, and Service delivery. The findings of the study revealed that there is significant impact of method of record keeping on service delivery of Enugu Electricity Distribution Company. Also, there is significant impact of record-weeding-policy on service delivery of Enugu Electricity Distribution Company. Based on the findings, recommendations were made as follows: that the management should buy and use more of electronics gadget for record keeping purpose. Also, that appropriate measure should be taking by the management to train record management staff on weeding activities.