Date of this Version
The purpose of current study was to investigate about the job performance and job satisfaction of support staff working in academic libraries of Lahore. Supporting staff is performing many imperative duties in academic libraries and their role in libraries is very important. The objective of current study was to investigate the job performance through job satisfaction, to test relationship between job performance and job satisfaction and to investigate the moderating effect of hurdles in work between job satisfaction and job performance. Quantitative approach was adopted and survey method was used to achieve the objective of the study. Questionnaire with Urdu translation was prepared to collect the data. Data was collected by visiting personally, through email and google form was also developed to collect the data. Higher Education Commission recognized academic universities of Lahore offering higher education programs was the population of current research. Participant of this study was supporting staff including “data entry operators, library assistants, library clerks, junior assistants, computer operators and shelvers etc.” those were performing their duties in government, semi-government and private sector universities main libraries of Lahore. Data was analyzed by using SPPS 22 version.
The findings of this study revealed that supporting staff performing the duties in many major areas of library, like, Circulation, Technical, Cataloguing, Serial Management etc. The results showed positive impact of job satisfaction on job performance, but relationship between job satisfaction and performance found weak. The moderator like, low connectivity, down of computer, domestic issue, office environment effects the job performance of support staff.