Cultural Competency in Universities and Library Services: Definition and Review

Authors

Brady Lund Dr, University of North TexasFollow
Maoka Dikotla Dr, University of LimpopooFollow
Matlala Mahlatji, University of South AfricaFollow
Ting Wang, Emporia State UniversityFollow
Awojobi Esther Abosede, Olabisi Onabanjo UniversityFollow

Abstract

Cultural competency is critical aspects that requires proper management in view of the fact that institutions of higher learning worldwide are more diverse with the greater rate of international student enrollment, expansion of opportunities for women and ethnic minorities, and increase in more affordable options for achieving a degree. This qualitative study sought to presents a literature review of the concept of cultural competency as it pertains to the provision of educational and library and information services at institutions of higher education. This literature review explores the various definitions for cultural literacy, how the concept has been used in higher education and library and information science research, and the questions about the concept and its use that remain unanswered. This review is intended to serve as a starting point for future discussion of cultural diversity and the inclusion of international students within the literature. The data was thematically analysed. The paper suggested some recommendations based on the results of the study.