Perceptions and Experiences of Artificial Intelligence (AI) Use in Libraries: A Study of Library Users in Pakistan

Authors

Maqsood A. Shaheen, International Islamic University IslamabadFollow
Amna Khurshid, Lecturer, Department of Media and Communication Studies, National University of Modern Languages, IslamabadFollow

Document Type

Article

Comments

Highlights

• Data indicates that most participants are satisfied with the accuracy of search results provided by AI-powered systems compared to human-powered ones, suggesting they may offer a viable alternative in providing precise outcomes.

• Participants indicated they are likely to use AI-powered recommendation systems for discovering new resources; however, a significant number have never used or are unlikely to utilize this technology.

• Data shows that most participants prioritize user privacy and data protection regarding libraries.

• The data indicate that age and educational level are not strong predictors of confidence in library staff's capacity to interpret and explain AI-generated results.

Abstract

This study sought to understand library users' opinions, attitudes, and needs regarding using artificial intelligence (AI) in libraries. A survey questionnaire was administered to 71 respondents from academic and public libraries throughout the region. This survey examined a range of topics related to AI use in libraries, such as its perceived benefits and drawbacks; ethical and privacy considerations; user demographics; and factors influencing user adoption of and satisfaction with AI-powered services. The survey results revealed a generally positive attitude toward AI use in libraries. However, concerns were raised regarding such decisions' privacy and ethical ramifications. Libraries must consider user needs and expectations when implementing and managing AI-powered systems. At the same time, further research is necessary to explore different topics related to this emerging technology field.