Libraries at University of Nebraska-Lincoln


Date of this Version



The purpose of the study is to empirically investigate the relationship between the quality of services provided by the library and the level of user satisfaction from these services. The data was collected with self administered questionnaires from the SCEE NUST (School of Civil and Environmental Engineering, National University of Science and Technology) library users. The study used regression analysis to analyze the data. Results show a significant positive relationship between library services quality and user satisfaction. The article also provides some practical implications based on the results. Limitations and future research directions are also mentioned.



To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.