Date of this Version
Library Philosophy and Practice, 2013
The purpose of the study is to empirically investigate the relationship between the quality of services provided by the library and the level of user satisfaction from these services. The data was collected with self administered questionnaires from the SCEE NUST (School of Civil and Environmental Engineering, National University of Science and Technology) library users. The study used regression analysis to analyze the data. Results show a significant positive relationship between library services quality and user satisfaction. The article also provides some practical implications based on the results. Limitations and future research directions are also mentioned.