Libraries at University of Nebraska-Lincoln



Ted Naylor

Date of this Version



Published in Journal of Interlibrary Loan, Document Delivery & Electronic Reserve Vol. 18(3) 2008. Available online at © 2008 by The Haworth Press. All rights reserved. doi: 10.1080/10723030802186371


In 2004, the Wichita State University (WSU) interlibrary loan services completed a study of currently available interlibrary loan software. Based upon the results of the study, the library chose the Interlibrary Loan Internet Accessible database (ILLiad). After implementation, individual training was offered to patrons. In 2006, staff decided to survey patrons' satisfaction. The general purpose of the survey was to determine whether users had accepted the new system, to measure satisfaction with turnaround time, delivery method and the print quality and usefulness of the received material. This article contains a brief description of interlibrary loan operations at WSU, a review of interlibrary loan satisfaction literature and a discussion of the design, implementation, results and analysis of the survey.