Intermediary Service Organizations Providing Personal Assistance Services: Implementation Lessons

Authors

Date of this Version

6-2003

Comments

Prepared by: University of Nebraska Public Policy Center.

For: Medicaid Infrastructure Grant Program Nebraska Department of Health and Human Services.

Abstract

Table of Contents:
Purpose
Report Components
Background
Continuum of Services Under PAS-ISO Plans
Personal Assistants
The State/ISO Relationship
The Consumer/ISO Relationship
Marketing and Outreach
Eligibility and Service Plans
Complaints and Appeals
Consumer Satisfaction and Quality Assurance
Provision for Non-Medicaid Consumers