Public Policy Center, University of Nebraska



Date of this Version



Published in Final 211 Report, by the University of Nebraska Public Policy Center, 1-203, (2000)


In June, 1999, the Nebraska Department of Health and Human Services (NHHSS) and the United Way of the Midlands requested that the University of Nebraska Public Policy Center coordinate a feasibility study of a statewide Information and Referral (I&R) system for health and human services. Because several I&R systems around the country make use of the 2-1-1 three digit number for I&R information, and there are a number of states investigating reserving 211 for statewide I&R services, this report uses the 211 nomenclature although there has been no state Public Service Commission designation of 211 for this purpose in Nebraska. This report defines, describes, and calculates the anticipated quantifiable and non-quantifiable costs and benefits of implementing such an I&R/211 system.

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