© The Quality Improvement Center for Workforce Development (QIC-WD)
OVERVIEW OF EXPLORATION PHASE
The QIC-WD Continuous Workforce Development Process includes four major phases: Exploration, Installation, Initial Implementation, and Full Implementation . The goal of the Exploration phase is to identify and plan for implementation of a workforce strategy to find and/or keep good employees. This document provides supplemental guidance to the materials available through the Permanency Innovations Initiative, with adaptations for workforce applications. Steps 1–6 below are covered here.
Steps of Exploration Phase
- Identify the problem we want to solve and what outcome(s) we want to target
- Identify the population we intend to target
- Identify potential causes of workforce challenges
- Identify barriers or facilitators to addressing the challenges
- Develop a theory of change
- Assess and select a workforce strategy or intervention
- Assess implementation supports (e.g., data to inform decision making)
- Develop an implementation plan
The QIC-WD Continuous Workforce Development Process will be carried out using a team approach. Each site has an assigned three-person QIC-WD WIE team, comprised of specialists in workforce, implementation, and evaluation. Each site also has a dedicated Site Implementation Manager (SIM) and Data Coordinator (DC). The WIE team will provide support to the site in identifying team members and structure. Additional guidance on this process is available in the Teaming Structure document.
STEPS 1 AND 2: IDENTIFYING THE PROBLEM, TARGET OUTCOME, AND TARGET POPULATION
To identify the problem, target outcome, and target population, the implementation team will examine and interpret the agency's 1) recruitment, hiring, and retention metrics and processes, 2) organizational culture and climate, and 3) other workforce processes and initiatives. The process will be iterative and data-driven, with initial questions and examination of human resources (HR) data and processes leading to subsequent questions and further analysis of data, as needed.
The process will be guided by the assigned QIC-WD WIE team, in collaboration with the site DC and SIM. As different types of information are gathered, the WIE team, SIM, and DC will review the information to ensure clarity, do preliminary interpretation, and suggest supplemental questions. Then the results will be shared with the full project management team, to get their reactions and interpretations. The team may suggest follow-up analyses or questions to expand the scope or dig deeper. If the implementation team is diverse and sufficiently represents people who understand the data under exploration, the team can undertake this step without additional participants. If key stakeholders are not represented, however, one or more should be invited to provide specialized input.
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