User’s Satisfaction Level on Physical Facilities and Services Available in the Library: With Special Reference to Francis Xavier Engineering College, Tirunelveli District, Tamil Nadu

Authors

A. Ganesa Murthy, Project Scientist (LS), Department of Library, Central University of Punjab, Bathinda -155001, India.Follow
Dr. M. Mani, Librarian D.G.Vaishnav College (Autonomous) Arumbakkam, Chennai - 600106, Tamil Nadu, India.Follow
A. Eronimus, Assistant Professor, Department of Financial Administration, Central University of Punjab, Bathinda -155001, India.

Date of this Version

2021

Document Type

Article

Abstract

Due to the information explosion in the modern world, people are craving knowledge, and libraries worldwide face a tough challenge to meet their needs. The library, as an organization, is undergoing a multi-dimensional change. Only by satisfying the needs of its users, a library can justify its existence. All the services provided by the library are for the benefit of the users. The study’s objective is to determine the user’s satisfaction level with different physical facilities available and services provided in the library. The primary data were collected from 100 respondents using library facilities in Francis Xavier Engineering College, Tirunelveli District, Tamil Nadu. I used Kruskal-Walis and Dunn’s pair wise test to find out the result of the study. It concluded that there is no significant difference in users’ satisfaction levels concerning various physical facilities available and services except the service of CD-ROM search facilities available in the library.