Libraries at University of Nebraska-Lincoln
ORCID IDs
Date of this Version
6-1-1997
Abstract
Academics are being admonished to be "client-centered"--generally used to mean consumer or customer-oriented. This paper looks at the origins of "client-centeredness" in mental health care, and explores the idea of "client-centered" academic institutions, specifically the technical services functions of academic libraries. Philosophical and practical recommendations for a client-centered technical services operation conclude the paper.
Comments
Presented during the 1997 ACRL National Conference in nashville http://www.ala.org/ala/acrlbucket/nashville1997pap/bolin.htm
Published in Proceedings of the Association of College and Research Libraries National Conference, Nashville, April 1997. Copyright 1997 American Libraries Association. Used by permission.