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IMPLEMENTATION AND MANAGEMENT OF THE INFORMATION CENTER: AN EXPLORATORY STUDY (END-USER COMPUTING)
Abstract
End-user computing has exhibited strong growth in the 1980's and the information center has emerged as an effective way of managing end-user computing. In spite of the growing needs of information centers in organizations, no extensive research has been done concerning the implementation and management of them. The purpose of this study is to provide guidelines for the effective implementation and management of the information center. Due to the infancy of study in this area, the research framework was developed from the analogy between the information center and the franchise system. This research utilized a field survey including personal interviews, questionnaires and documents collection. Ten information center managers and 28 information center staff members were interviewed. In addition, 184 end-user questionnaires were collected by mail. This research consists of two parts. The first is an in-depth study of the information center. It includes six topics: (1) the current status of the information center, (2) organizational considerations of the information center, (3) information center personnel, (4) various management techniques and policies, (5) critical success factors, and (6) problems encountered in the implementation and management of the information center. In the second part of the research, four hypotheses regarding noncoercive sources of power, coercive sources of power, end-user performance, and satisfaction were proposed and tested. All hypotheses were supported by the analysis of Pearson correlation coefficients. These findings suggest that the information center should rely on noncoercive sources of power, rather than coercive sources of power in managing end-user computing. Based on the aforementioned relationships, a causal model of the relationships among sources of power, end-user performance, and satisfaction in the information center approach was proposed. This model was anayzed by path analysis. The results indicate that the causal model is valid.
Subject Area
Management
Recommended Citation
CHO, YONG-KIL, "IMPLEMENTATION AND MANAGEMENT OF THE INFORMATION CENTER: AN EXPLORATORY STUDY (END-USER COMPUTING)" (1986). ETD collection for University of Nebraska-Lincoln. AAI8629526.
https://digitalcommons.unl.edu/dissertations/AAI8629526