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IDENTIFICATION OF THE ROLES NEEDED BY HUMAN RESOURCE DEVELOPMENT PROFESSIONALS IN THE HOSPITALITY INDUSTRY
Abstract
Statement of the Problem. The purpose of this study was to identify the roles required of professionals to be used as units of analysis in training and development in the hospitality industry. In order to identify those roles, the study was designed to answer the following research questions: (1) What are the roles needed by HRD professionals in the hospitality industry to perform their work? (2) What is the profile within the demographic variables of sex, years in Training & Development, age, and specialization in Training & Development across the top ranked 25 roles?^ Methods and Procedures. A multi-step procedure was utilized to identify roles of HRD professionals in the hospitality industry. An intensive literature review was completed to provide a rationale for human resource development in a changing society and to identify the roles necessary for human resource development professionals in industry. A list of these roles was found in the Pinto & Walker study. This list was refined by a panel of experts consisting of educators and practitioners through the use of a modified Delphi technique. Consensus was reached on the items to be included on the survey instrument.^ The questionnaire was administered to a self-selected sample from the Council of Hotel and Restaurant Trainers. The sample was in place at a national conference.^ A series of demographic questions was included in the survey instrument to be used in analyzing the responses of the participants. The roles were ranked by median score to determine the top 25 items. The SPSS subprogram Crosstabs was used to determine if differences exist within the demographic variables across the top ranked 25 roles.^ Conclusions. (1) Women were less involved in organizational responsibility for supervision than were men. (2) Men and women had different levels of involvement in the preparation of budgets for T&D programs. (3) Women were more involved in applying adult learning theory instruction principles than were men. (4) The design of specific programs to satisfy needs increased after 4 years in T&D and then decreased after 10 years of involvement. ^
Subject Area
Health Sciences, Health Care Management
Recommended Citation
BRANDT, LARRY BERNHARDT, "IDENTIFICATION OF THE ROLES NEEDED BY HUMAN RESOURCE DEVELOPMENT PROFESSIONALS IN THE HOSPITALITY INDUSTRY" (1987). ETD collection for University of Nebraska-Lincoln. AAI8722398.
https://digitalcommons.unl.edu/dissertations/AAI8722398