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The role of telecommunications in the automated office as perceived by professional secretaries compared to professors in NABTE-member institutions
Abstract
This study analyzed the role of telecommunications in the office by determining what telecommunications technologies are used by professional secretaries to disseminate data and included in the curriculum by NABTE professors. Questionnaires were sent to 56 PSI members and 61 professors in NABTE-member institutions from the five NBEA geographic regions. The research determined what forms of electronic dissemination were most often used in the office and taught in the curriculum. The research identified 15 telecommunications technologies and determined if they were used or anticipated for future use by professional secretaries; it also identified what technologies are taught or anticipated for future inclusion in the Business Education/Office Administration curriculum. The research compared the responses by the two groups of the values and the rankings of the technologies to be included in the curriculum. Internal data bases were more frequently used by the professional secretaries and included in the curriculum at the competent level than external data bases. Of the 15 identified technologies, 14 were included in the curriculum at the awareness level with the electronic typewriter included in the curriculum at the competent level. Significant differences were found between the proportions of the responses for 5 of the 15 technologies that were included in the curriculum at the awareness level compared to the professional secretaries having knowledge of the technology. Significant differences were found between the proportions of the responses for 11 of the 15 technologies that are used or available for use by the professional secretaries compared to the NABTE professors including those technologies in the curriculum at the operational/competent levels. Telephone system technology found in the offices was included in the curriculum at the awareness level by most of NABTE professors. The research supported the development of linkage and partnerships between business and education in training for technology. New recommendations included determining how institutions are changing or adding course offerings to meet the technological needs for the automated office.
Subject Area
Business education
Recommended Citation
Chalupa, Marilyn R, "The role of telecommunications in the automated office as perceived by professional secretaries compared to professors in NABTE-member institutions" (1988). ETD collection for University of Nebraska-Lincoln. AAI8904482.
https://digitalcommons.unl.edu/dissertations/AAI8904482