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Training needs assessment practices and perceived success of total quality management
Abstract
The purpose of the study was to compare training needs assessment practices with perceived levels of success for selected organizations in the U.S. that have implemented TQM. The independent variable, training needs assessment practices, was defined as the methods, techniques, characteristics, and processes organizations utilized to determine training content. The dependent variable, perceived levels of TQM success for organizations involved in a TQM type strategy, was defined as the extent to which human resource directors considered their TQM efforts a success. The population for the study was organizations represented by the business week 1000, which consisted of the 1000 most valuable U.S. corporations, based upon their current market value. A mailed survey was sent to a random sample of 700 organizations from the population. Results from the regression analysis as well as from the Spearman correlations supported the notion that training was a critical component of TQM success. With regard to the various persons or groups who potentially provide needs assessment input, all but two were significantly correlated with TQM success. Of the various factors or data used to determine training needs, 16 out of the 28 listed were significantly correlated with TQM success. The sub-variable of people was found to be a predictor of TQM success and accounted for 20% of the variance of TQM success. The mediating variables of gender, age, position, and organizational department were not significant. The mediating variables of organizational size and type of business were not significant, however, the mediating variable, length of time the organization has had a TQM strategy, was a significant predictor of TQM success. The results indicated that particular needs assessment practices were significantly related to TQM success and were found to be predictors of TQM success. A conclusion can be drawn that by concentrating on certain needs assessment practices, the level of TQM success can be enhanced.
Subject Area
Adult education|Continuing education|Management
Recommended Citation
Maddox, James Francis, "Training needs assessment practices and perceived success of total quality management" (1994). ETD collection for University of Nebraska-Lincoln. AAI9425295.
https://digitalcommons.unl.edu/dissertations/AAI9425295