Honors Program
Date of this Version
5-2024
Document Type
Thesis
Citation
Vasudevan, P., Vajjala, M., Andalon, N., Hsu, E., & Saltzman, M. Scoular Feed Marketplace. Undergraduate Honors Thesis. University of Nebraska-Lincoln. 2024.
Abstract
The Scoular Company provides agricultural supply chain solutions to customers around the world. Scoular buys, sells, stores, handles, and processes animal feed, while also managing transportation and logistics for farmers and ranchers worldwide.
Customers work with Scoular to establish a recurring schedule to deliver feed to their farms. Customers often will want to make one-off changes to their scheduled deliveries or make recurring updates to when they want feed delivered to their farms. Currently, customers keep track of their feed delivery schedules themselves, and rely on phone calls, emails, and text messages to request changes to their feed deliveries from Scoular. Scoular employees receive these requests from dozens of customers and have no consistent way of tracking different customer schedules and changes they have requested.
Understanding these challenges, the Design Studio team developed the Scoular Feed Marketplace, an application designed to increase the visibility of a customer's delivery schedule and simplify the process by which customers can request changes to their feed deliveries. Using Feed Marketplace, customers can view their current feed delivery schedule, request changes to specific or recurring deliveries and request new deliveries in an easy-to-use online platform.
The application also provides Scoular employees with a portal to manage the various requests they receive from customers. These employees can view the requests, approve, or deny them and provide the customer with a reason for their decision.
Comments
Copyright Prema Vasudevan, Mitra Vajjala, Natalia Trejo Andalon, Ealynn Hsu, and Malcom Saltzman 2024