Libraries at University of Nebraska-Lincoln
Document Type
Article
Citation
Adeniran, P. (2011). User Satisfaction with Academic Library Services: Academic Staff and Students Perspectives. International Journal of Library and Information Science. Vol 3 (10) P. 209-216. Available at http://www.academicjournals.org/ijlis. accessed on May 5, 2015.
Akpoghome, T. U & Idiegbeyan-ose. J. (2010). The Role of Digital Library in Law Research. International Journal of Library and Information Science Vol. 2(6), pp. 108-113, Available at Available online http://www.academicjournals.org/ijlis
Alkind, S.S & Al-Suquri, M.N (2013) Social Networking Sites as Marketing and Outreach Tools of Library and Information Services; Global Journal of Human Social Science, Arts, Humanities and Psychology Vol.13 (2). Available at http:// conference ifla.org/ifla77 accessed on April 11, 2015. Available at www.cca.com accessed on April 4, 2015
Ayaiah & Kumah (2011) Social Networking a Tool to User for Effective Service Delivery to Clients by African Libraries. IFLA 2011 Puertorico 13-18 August, San, Jan.
Broady-Preston, J. & Swain, W. (2012). What Business are we in? Value added Services, Core Business and National Library Performance. in I Hall , S Thornton & S Town (eds) , Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services : Proving value in challenging times . University of York , pp. 35-44 , 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services “Proving value in challenging times” , York , United Kingdom , 22-25 August . available at cadair.aber.ac.uk/dspace/handle/2160/11840?show=full. Accessed on May 6, 2015.
Chan, C. (2011) Using Online Advertising to Increase the Impart of a Library Face Book Lilbrary Management. Vol.32 (4/5) p. 361-370.
Chang, H. C. (2014). A Comparative Study of Descriptions and Value Added of Bibliographic Records Through MARC, DC and MODS: from the Viewpoint of the Users. Journal of Education, Media and Library Sciences. Vol 51 (3) P. 365-389. Available at http://joemls.dils.tku.edu.tw/fulltext/51/51-3/365-389.pdf. accessed May 6, 2015.
Chen, D.Y., Chu, S.K & Xu, S. (2012). How do Libraries Use Social Networking Sites to Interact With Users? ASLST 2012, October 28-31, Baltimore, MD, USA available at https://www.asis.org/asist2012/proceedings/Submissions/85.pdf. accesses on April 8, 2015.
Deyrup, M. (2010) Web 2.0 and the Academic Library. Technical Services Quarterly. Vol.7 2) p.145-156.
Fleshier C. S. & Bensoussan, B. (2007) Business and Competitive Analysis; Effective Application of New and Classic Methods, London, FT press
Haliso, Y. & Aina, R.F.(2012). Quality collection of library Resources in Meeting User’s Needs in Academic Institutions: Competitive Intelligence Approach. Global Journal of Human Social Science Linguistic and Education. Vol.12 (12) available at https://globaljournals.org/ev/.../Early_View_GJHSS_E_Vol_12_Issue_12.p..Accessed on April 8, 2015.
Horn, L. (2011). Online Marketing Strategies for Reaching Today’s Teens. Young Adult library Services. Vol.9 (2) p.24-27.
Jacobson, T.B. (2011) Face Book as a Library Tool; Perceived VS Actual Use. College and Research Library. Vol.72 (1) p. 79-90.
Jin, T. (2011) Understanding the Role of Corporate Information Agencies in Competitive Intelligence Practices. Report Submitted to School of Library and Information Science Louisiana state University-available at www.sla.org/wp-content/uploads/2013/01/First- Draft_JIN.pdf. accessed on April 8, 2015.
Mattews, J. (2013). Corporate Libraries: Adding Value in the Work Place. Available at sla2013.sched.org/event/9349a0d60f432320ab16de087579e26e. Accessed on April 8, 2015.
National Universities Commission. (2015) List Of Nigerian Universities and Years Founded. http://www.nuc.edu.ng/pages/universities.asp April 14, 2015.
Nimsomboo, N. & Nagata, H. (2003). Assessment of Library Service Quality at Thammasat University Library system, available at www.kc.tsukuba.ac.jp/div-comm/pdf/report0403.pdf. accedssed May 5, 2015.
Odion, F, Idiegbeyan-ose, J. & Adekunjo, O. (2013). Training and Retaining of Librarians and others Library Staff on Information and Communication Technologies (ICTs) as a Tool for Effective Services in 21st Century Academic Libraries. Ambrose Alli University Post-Graduate Journal. Vol 1 (1). P. 99-108
Oliver, C. (2007). The Feature changing to RDA. Felicities issue 5.p. 250-250
Pacific Conference on Library and Information Education and Practice. Held Between 22-24 June 2011 at Pull man Putrajaya Lakeside, Malaysia.
Psychogios, A. G. & Priporas, C. V. (2007). Qualitative Research on Managers’ Awareness of TQM Aspects in the Greek Service Industry. The Qualitative Report Volume 12 (1) P. 40-66. Available at http://www.nova.edu/ssss/QR/QR12-1/psychogios.pdf. accessed on May 5, 2015.
Riza, A.R & Abrizah, A. (2011) Do you Face Book? Using an Application of Face Book Page Among Academic Libraries in Malaysia. In proceeding of the Asia p
Robare, L. (2012). RDA for the non-Cataloguer: What’s in it for you? Available at ALCT webinar Archive www.ala.org/alcts/confevents/past/webiner Accessed on April 4, 2015
Society of Competitive Intelligence Professionals (SCIP).(2015). What is Competitive Intelligence? Available at competitive-intelligence.mirum.net/...intelligence/definition- competitive-. Accessed on April 8, 2015.
Steeney, R.T (1997). Creating Library Services with wow! Staying Slightly Ahead of the Curve. Library Trends. Vol 46(1)p.129-151
Tenopir, C. (2011) Beyond Usage: Measuring Library outcome and Value Library Management vol 33(1/2)p 5-13
Vedder R.G & Guynes C.S (2000) A Study of Competitive Intelligence Practice in Organization. The Journal of Information Systems. Vol.11 (4) p. 65-78
Wikipedia the Free Encyclopedia (2015). Value Added. Available at
Wing , C.W (2015) Providing a Stimulating and Value-added Learning Environment in Nanyang Polytechnic Library available at https://www.google.com.ng/?gws_rd=ssl#q=Providing+a+stimulating+and+value- added+learning+environment+in+%09Nanyang+polytechnic+library+. Accesses on April 8, 2015.
Yang, C. Hwang, M. & Chen, Y. (2011). An Emperical Study of the Existence, Relatedness and Growth (ERG) Theory in Consuner’s Selection of Mobile Value-Added Services. African Journal of Business Management. Vol 5(190. P. 7885-7898. Available at www.academicjournals.org/AJBM. assessed on May 5, 2015
Yap C.S & Rashid M.A (2011) Acquisition and Strategic Use of Competitive Intelligence. Malaysia Journal of Library and Information Science. Vol.16(3) p.125-136
Adeniran, P. (2011). User Satisfaction with Academic Library Services: Academic Staff and Students Perspectives. International Journal of Library and Information Science. Vol 3 (10) P. 209-216. Available at http://www.academicjournals.org/ijlis. accessed on May 5, 2015.
Alkind, S.S & Al-Suquri, M.N (2013) Social Networking Sites as Marketing and Outreach Tools of Library and Information Services; Global Journal of Human Social Science, Arts, Humanities and Psychology Vol.13 (2). Available at http:// conference ifla.org/ifla77 accessed on April 11, 2015. Available at www.cca.com accessed on April 4, 2015
Ayaiah & Kumah (2011) Social Networking a Tool to User for Effective Service Delivery to Clients by African Libraries. IFLA 2011 Puertorico 13-18 August, San, Jan.
Broady-Preston, J. & Swain, W. (2012). What Business are we in? Value added Services, Core Business and National Library Performance. in I Hall , S Thornton & S Town (eds) , Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services : Proving value in challenging times . University of York , pp. 35-44 , 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services “Proving value in challenging times” , York , United Kingdom , 22-25 August . available at cadair.aber.ac.uk/dspace/handle/2160/11840?show=full. Accessed on May 6, 2015.
Chan, C. (2011) Using Online Advertising to Increase the Impart of a Library Face Book Lilbrary Management. Vol.32 (4/5) p. 361-370.
Chang, H. C. (2014). A Comparative Study of Descriptions and Value Added of Bibliographic Records Through MARC, DC and MODS: from the Viewpoint of the Users. Journal of Education, Media and Library Sciences. Vol 51 (3) P. 365-389. Available at http://joemls.dils.tku.edu.tw/fulltext/51/51-3/365-389.pdf. accessed May 6, 2015.
Chen, D.Y., Chu, S.K & Xu, S. (2012). How do Libraries Use Social Networking Sites to Interact With Users? ASLST 2012, October 28-31, Baltimore, MD, USA available at https://www.asis.org/asist2012/proceedings/Submissions/85.pdf. accesses on April 8, 2015.
Deyrup, M. (2010) Web 2.0 and the Academic Library. Technical Services Quarterly. Vol.7 2) p.145-156.
Fleshier C. S. & Bensoussan, B. (2007) Business and Competitive Analysis; Effective Application of New and Classic Methods, London, FT press
Haliso, Y. & Aina, R.F.(2012). Quality collection of library Resources in Meeting User’s Needs in Academic Institutions: Competitive Intelligence Approach. Global Journal of Human Social Science Linguistic and Education. Vol.12 (12) available at https://globaljournals.org/ev/.../Early_View_GJHSS_E_Vol_12_Issue_12.p..Accessed on April 8, 2015.
Horn, L. (2011). Online Marketing Strategies for Reaching Today’s Teens. Young Adult library Services. Vol.9 (2) p.24-27.
Jacobson, T.B. (2011) Face Book as a Library Tool; Perceived VS Actual Use. College and Research Library. Vol.72 (1) p. 79-90.
Jin, T. (2011) Understanding the Role of Corporate Information Agencies in Competitive Intelligence Practices. Report Submitted to School of Library and Information Science Louisiana state University-available at www.sla.org/wp-content/uploads/2013/01/First- Draft_JIN.pdf. accessed on April 8, 2015.
Mattews, J. (2013). Corporate Libraries: Adding Value in the Work Place. Available at sla2013.sched.org/event/9349a0d60f432320ab16de087579e26e. Accessed on April 8, 2015.
National Universities Commission. (2015) List Of Nigerian Universities and Years Founded. http://www.nuc.edu.ng/pages/universities.asp April 14, 2015.
Nimsomboo, N. & Nagata, H. (2003). Assessment of Library Service Quality at Thammasat University Library system, available at www.kc.tsukuba.ac.jp/div-comm/pdf/report0403.pdf. accedssed May 5, 2015.
Odion, F, Idiegbeyan-ose, J. & Adekunjo, O. (2013). Training and Retaining of Librarians and others Library Staff on Information and Communication Technologies (ICTs) as a Tool for Effective Services in 21st Century Academic Libraries. Ambrose Alli University Post-Graduate Journal. Vol 1 (1). P. 99-108
Oliver, C. (2007). The Feature changing to RDA. Felicities issue 5.p. 250-250
Pacific Conference on Library and Information Education and Practice. Held Between 22-24 June 2011 at Pull man Putrajaya Lakeside, Malaysia.
Psychogios, A. G. & Priporas, C. V. (2007). Qualitative Research on Managers’ Awareness of TQM Aspects in the Greek Service Industry. The Qualitative Report Volume 12 (1) P. 40-66. Available at http://www.nova.edu/ssss/QR/QR12-1/psychogios.pdf. accessed on May 5, 2015.
Riza, A.R & Abrizah, A. (2011) Do you Face Book? Using an Application of Face Book Page Among Academic Libraries in Malaysia. In proceeding of the Asia p
Robare, L. (2012). RDA for the non-Cataloguer: What’s in it for you? Available at ALCT webinar Archive www.ala.org/alcts/confevents/past/webiner Accessed on April 4, 2015
Society of Competitive Intelligence Professionals (SCIP).(2015). What is Competitive Intelligence? Available at competitive-intelligence.mirum.net/...intelligence/definition- competitive-. Accessed on April 8, 2015.
Steeney, R.T (1997). Creating Library Services with wow! Staying Slightly Ahead of the Curve. Library Trends. Vol 46(1)p.129-151
Tenopir, C. (2011) Beyond Usage: Measuring Library outcome and Value Library Management vol 33(1/2)p 5-13
Vedder R.G & Guynes C.S (2000) A Study of Competitive Intelligence Practice in Organization. The Journal of Information Systems. Vol.11 (4) p. 65-78
Wikipedia the Free Encyclopedia (2015). Value Added. Available at
Wing , C.W (2015) Providing a Stimulating and Value-added Learning Environment in Nanyang Polytechnic Library available at https://www.google.com.ng/?gws_rd=ssl#q=Providing+a+stimulating+and+value- added+learning+environment+in+%09Nanyang+polytechnic+library+. Accesses on April 8, 2015.
Yang, C. Hwang, M. & Chen, Y. (2011). An Emperical Study of the Existence, Relatedness and Growth (ERG) Theory in Consuner’s Selection of Mobile Value-Added Services. African Journal of Business Management. Vol 5(190. P. 7885-7898. Available at www.academicjournals.org/AJBM. assessed on May 5, 2015
Yap C.S & Rashid M.A (2011) Acquisition and Strategic Use of Competitive Intelligence. Malaysia Journal of Library and Information Science. Vol.16(3) p.125-136
Abstract
Higher education in the twenty-first century globally has been characterized and driven on business ethos. The institutions are faced with stiff competition in an attempt to increase their student enrolment, attract international students and faculty, pioneer centres of excellence, show-case outstanding research output, produce astute graduates and get listed in top ranking league tables. The paper therefore examined the effects of leveraging on value-added services to academic library users through competitive intelligence as a predictor of competitive advantage among tertiary institutions. It identified value-added personnel, collection, processing of materials and dissemination of information as constituting specific target selling points to be enriched with the concept. It however noted and x-rayed the concept of competitive intelligence as a critical precondition for achieving effective value-added service delivery in academic libraries. The paper concluded that robust collection coupled with technology-driven retrieval system as well as digital reference services would lead to greater user satisfaction and enhanced patronage of library services. It recommended among other factors the need to benchmark competitor institutions to gain competitive advantage over the market.