Libraries at University of Nebraska-Lincoln



Anna Guidry, J. (2002), LibQUAL+TM spring 2001 comments: a qualitative analysis using Atlas.ti. Performance Measurement and Metrics, Vol. 3 No. 2, pp. 100–107.

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Brochado, A. (2009), Comparing alternative instruments to measure service quality in higher education, Quality Assurance in Education, Vol. 17 No. 2, pp. 174-90.

Cristobal, Arlyn Selga (2018),Expectations on Library Services, Library Quality (LibQual) Dimension and Library Customer Satisfaction: Relationship to Customer Loyalty. Library Philosophy and Practice (e-journal). 1706.

de Lourdes Machado, M., Brites, R., Magalhães, A., & Sá, M. J. (2011), Satisfaction with Higher Education: critical data for student development. European Journal of Education, Vol. 46 No. 3, pp. 415–432.

Dole, W. (2002), LibQUAL + and the small academic library. Performance Measurement and Metrics, Vol. 3 No. 2, pp. 85–95.

Duffy, J.S., Jaggars, D.E. and Smith, S.E. (2008), Getting our priorities in order: are our service values in line with the communities we serve? Performance Measurement and Metrics, Vol. 9 No. 3, pp. 171-91.

Heinrichs, J. H., Sharkey, T., & Lim, J.-S. (2005), Relative Influence of the LibQUAL+TM Dimensions on Satisfaction: A Subgroup Analysis. College & Research Libraries, Vol. 66 No. 3, pp. 248–265.

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Khan, B. (2016), Performance Audit through LibQUAL+ Technique: The Experience of Burdwan University and Visva-Bharati Library Users. Library Philosophy and Practice (e-journal).

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Morales, M., Ladhari, R., Reynoso, J., Toro, R., & Sepulveda, C. (2011), Factor structure and psychometric properties of a Spanish version of LibQUAL+TM. Performance Measurement and Metrics, Vol. 12 No. 1, pp. 23–37.

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Roszkowski, M. J., Baky, J. S., & Jones, D. B. (2005), So which score on the LibQual+TM tells me if library users are satisfied? Library & Information Science Research, Vol. 27 No. 4, pp. 424–439.

Saunders, E.S. (2008), Drilling the LibQUAL+ data for strategic planning, Performance Measurements and Metrics, Vol. 6 No. 3, pp. 160-70.

Sahu, A. K. (2007), Measuring service quality in an academic library: an Indian case study. Library Review, Vol. 56 No. 3, pp. 234–243.

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Veasna, U., Chun, M., & Nimol, N. (2015), Effect of LibQUAL dimensions on library user satisfaction: Evidence from Cambodia, Journal of Business Administration and Management Sciences Research, Vol. 4 No. 7, pp. 152–165.

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Zhang, Y. L., Bi, R. F., & Xiao, M. (2017), Studying on Enhancing Readers’ Satisfaction Model of Electronic Service Quality in Library Based on LibQUAL+ and Kano. Procedia Engineering, Vol. 174, pp. 260–266.

Ziaei, soraya and Ranjgar Korjan, Fateme, (2018) "Assessment of services quality in Tabriz central library from the users’ point of view based on LibQual model”. Library Philosophy and Practice (e-journal). 1799.


Abstract: The purpose of this study is to identify the significant dimension of LibQUAL+ that has a greater influence on hospitality students’ satisfaction towards the quality of the overall service provided by a library. Authors of this study have used a modified (a shorter performance-only) LibQUAL+ tool to measure the perceived service quality of a library. The data for this study is collected from both graduate and post-graduate students from a single hospitality institute in Karnataka, India. The regression analysis is used to test the hypotheses. “Affect of Service” emerged as a significant dimension accounting for hospitality students’ satisfaction. The study gives practical insights to library managers about students’ perceptions of service quality for improved decision-making and helps them to reallocate human resources effectively by identifying the most important predictor of library service quality.



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