Libraries at University of Nebraska-Lincoln
Date of this Version
2019
Document Type
Article
Abstract
Management is considered as the indispensable institution in the modern social organization marked by scientific thought and technological innovations. It (management) is essential in one or the other form, wherever human efforts are to be undertaken collectively to satisfy needs through some productive activity, occupation or profession. Even, without the leadership provided by management, the resources of production remain resources and never become production. Although Total Quality Management (TQM) was initially applied as a management philosophy in the industrialized sector. But due to its success, this idea increasingly being applied in the service sector, including libraries. In order to be equipped with quality that helps in attaining the objective of institution. As quality has become one of the primary elements in global competition today. This paper attempts to present an overview of total quality management (TQM) in the library and information sectors. Besides this, study aims to highlight the possible ways of continuous improvements and challenges encountered by the organizations (institutions).