Libraries at University of Nebraska-Lincoln
Date of this Version
5-7-2020
Document Type
Article
Citation
Philip, Kathryn And Udo, Clement .(2020). User Satisfaction with Public Library Services in Abak Community, Akwa Ibom State, Nigeria.
Abstract
The study examined library services in relation to users’ satisfaction in the public library, Abak community in Akwa Ibom State. Abak is among the areas designated as Local Government Area (LGA) which make up Akwa Ibom State in Nigeria. It adopted survey research design with objectives and hypotheses formulated to guide the study. A structured questionnaire tagged “Questionnaire on Public Library Services and Users’ Satisfaction (QPLSUS)” was used to elicit responses from respondents. The population of the study was 133 users who consult the public library monthly. Simple random sampling technique was used to select sample size of 110. Pearson product moment correlation coefficient (PPMC) analysis was used in testing the formulated hypotheses. From the findings, there was a significant relationship between internet service, user education and users’ satisfaction in Abak public library. The study recommended that the public library should maintain the essence of its existence in the changing information-sharing environment by providing optimal information services such as internet services, user education services amongst others since these services significantly influence users’ satisfaction.