User Satisfaction on the Use of Kendriya Vidyalaya Libraries of Guwahati, India: A pilot study

Authors

Nitupan Sarmah, Research Scholar, Department of Library and Information Science, Gauhati University, Guwahati: AssamFollow
Narendra Lahkar, Former Professor and Head, Department of Library & Information Science, Gauhati University, Guwahati: AssamFollow

Date of this Version

2021

Abstract

The present study is a pilot study of the user satisfaction in the Kendriya Vidyalaya Libraries of Guwahati, the capital city of Assam. The users of a school library generally are the students and the teaching and non -teaching staff of the Vidyalaya. A survey method was adopted for the collection of data and to address the research problem. KV libraries are well equipped with both human constituent and bibliographical constituent. The KV libraries are rendering some services and this paper is concentrated on the satisfaction of the users in the services provided by the library authority. A total number of 84 questionnaires have been distributed amongst the users categorizing in them students and teachers. The users have given some suggestions to increase the user satisfaction level to a new height in the limelight of a KV.