Usability Assessment of Library Services by the People with Disabilities in Digital Environment: Study of NCR, India

Authors

Dr GAREEMA SHARMA, National Institute of Technology DelhiFollow
DR SHAILENDRA KUMAR, University of DelhiFollow

Date of this Version

9-27-2021

Document Type

Article

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Abstract

The study aims at assessing the usability of library services in the digital environment by the users with disabilities in the libraries of Delhi National Capital Region, India. The survey method is followed for data collection where questionnaire as a data collection tool is used along with personal interviews with the users as well as with the experts and data was analyzed using statistical software ‘Stata version 11’. The results from statistical analysis shows that Internet is the most preferred source among the users with disabilities for the access of required information. Also, there is lack of orientation and training programmes for the users with disabilities in the NCR libraries. The study depicts that ICT has a positive impact in the lives of the people with disabilities. The data analysis reveals that there are inadequate adaptive facilities for the people with disabilities in the NCR libraries to assist them in the access of the required information.