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(C) 2021 Ike Iswary Lawanda


Purpose: This paper aims to show how managers/users’ communication and negotiations through electronic communication reflect individual and organizational resilience facing the global changes in ICT. The networked record structure, as the centre of the interactions, symbolizes the internal and external communication process in the organization.

Design/methodology/approach: We analysed the integrated network structures of the record from six government offices and three multinational corporations and one international Non-Government Organization in Indonesia as symbolic interactions between individuals and groups who easily cope with ICT innovation and who find the innovation to be challenging. To validate our findings, we interviewed eleven stakeholders, consists of managers, users, and staff from these organizations.

Findings: We found that managers and users utilize various strategies to cope with changes and play different roles, based on the situation at hand. Constructed through their negotiations and influenced by social, economic, and cultural factors, electronic communication networks reflect organizational and individual resilience. Based on the findings, we encourage social inclusions in the implementation of integrated records, to achieve the sustainable development program goals.

Originality/Novelty: The paper states that the records of integration does not merely concern on ICT and physical records per se also man as the actors and organization as living organism deal with disruptiveness and resilience facing changes in digital transformation. It highlights the actor experiences and perspectives using interactionism symbolic convey the shifting from the focus on behaviors slant in the process of communication within networks.

Keywords: Records, Electronic communication, Networks, Symbolic interactionism, Perspectives, Resilient.

Paper type: Research paper