Library Services and Facilities in Higher Education Institutions in Pakistan: Satisfaction of Patrons

Authors

Muhammad Shoaib, Assistant Professor, Department of Sociology, University of Gujrat, Gujrat, PakistanFollow
Rustum Ali, M. Phil Student, Department of Sociology, Government College University, Faisalabad, PakistanFollow
Arisha Akbar, Department of Sociology, University of Gujrat, Gujrat, PakistanFollow

Date of this Version

12-12-2021

Abstract

This paper attempted to examine the academic library facilities and satisfaction of university library patrons at higher education institution in Pakistan. It is evident that library staff has also been trying their best level to facilitate the library users through different procedures in global south and global north. A quantitative study design had been opted to conduct a cross-sectional survey from two public sector university students of BS (4 years) programme. A structured questionnaire had been administered to measure the response 1275 library patrons sampled through proportionate random sampling technique. A pilot testing had been done to check the reliability of the questionnaire that ranged from .702 to .798 (overall .889 for 66 items). Descriptive statistics, Pearson correlation and multiple regression analysis had been employed to draw results and conclusions. The study findings showed that university library patrons had been satisfied with the services and facilities provided by library including circulation services, article indexing, compilation of bibliographies, new arrival displays, library references, inter-library loans, selected topic/content references, library orientations, and library automation.