Comparative Study of Users’ Satisfaction with Web OPACs of Public and Private Sector University Libraries in Lahore, Pakistan

Authors

Shahzeb Mugheri, Ph.D Scholar, Department of Information Management, University of Sargodha, Punjab, PakistanFollow
Liaquat Ali Rahoo, Mehran University of Engineering & Technology, Jamshoro, Sindh PakistanFollow
Muhammad Asif, Ph.D Scholar, Department of Information Management, University of Sargodha, Punjab, PakistanFollow

Date of this Version

Winter 1-20-2022

Document Type

Article

Comments

no

Abstract

A web online public access (OPAC) is an online interface of a library that allows users to make transactions online globally. This study aimed to explore the online library services offered by university libraries of Lahore, the level of user’s satisfaction with web OPACs and to compare the users’ satisfaction with web OPACs public and private sector university libraries in Lahore Punjab. The data was collected on self-developed and self-administrated peer reviewed questionnaire from 16 university library users via survey. The study revealed that both public and private sector university libraries provide basic and advance searching options, different types of search filters and Multifactor services, the t-test results at combined level factor found no significant different (sig=.000) in level of uses’ satisfaction with web OPACs of public and private sector university libraries of Lahore Punjab.