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This study aimed to investigate the current status online services portfolio of web OPACs and users’ expectations with web OPACs of public and private sector university libraries in Lahore, Pakistan. The researcher administrated a self-reported instrument (reviewed by experts and pilot tested with Cronbach’s alpha value.86) and collected data from n=425 respondents selected using a stratified convenient sampling technique. This study reported that most services offered by web OPACs are satisfying users’ expectations. Hence, some of the services need to be improved as per users’ opinions. It has also been ascertained that 18 out of 34 university libraries have not yet developed and provided web OPAC services. The results generated illustrate pragmatic insights which can be used as a guide towards users’ friendly design and development of web OPACs.