Libraries at University of Nebraska-Lincoln
Date of this Version
Summer 2023
Document Type
Article
Abstract
ABSTRACT
Libraries are established purposively to acquire and organize knowledge and information content in different carriers and make them available to the intended audience in the best possible format and at the right time. Considering the customer as the king, this work sets out to investigate the perception of the users on the inherent attitude displayed by library staff in the federal universities in south-western Nigeria while delivering their services to the user community.
To achieve this, a descriptive survey was carried out using a sample size of 2576 out of 43355 population of registered users. A well-structured SERVQUAL questionnaire adapted from Sohail and Raza (2012), Sahu (2006) and Parasuraman, Berry, and Zeithaml (1988) was used to elicit relevant responses bothering on the study variables from the respondents. Responses were analyzed using the SPSS statistical tool to determine the relevant percentages, mean, Standard Deviation and other relevant data in relation to the study.
Results of findings shows that library staff possess such attitudes such as the versatility of librarianship terrain to be able to imbue the reliability of service on the users. Responsiveness, assurance, access, good communications skills and empathy are also some of the attributes they possess that have great impact on their service delivery process.
It was further suggested amongst other things that library staff should be motivated and encouraged to deliver more friendly service to the user community, Educative socialization forum like library exhibition, workshops and seminars should be institutionalized to encourage a friendlier interactive sessions between staff and library users and the library should collaborate with nearby libraries and agencies or organisations to integrate emerging services, new service delivery trends and exchange of human resources for positive impact on the actualization of goals and objectives of setting up of academic libraries in this age.