Date of this Version
The study focused on reference services and users’ satisfaction in tertiary institutions in Imo State, Nigeria. The study examined the extent of users’ satisfaction with reference services in tertiary institutions in Imo State, Nigeria, the relationship with referral services, inter-library loan and current awareness services with users’ satisfaction. Four research questions were posed and three hypotheses were formulated for the study. Correlational design was adopted for the study while modified 4-point likert rating scale was used to elicit data for the study. A sample size of 393 respondents was drawn from the population of 15310 using Taro Yamane (1967) sampling technique. The data collected were analyzed with Pearson Product Moment Correlation Coefficient (PPMCC) to answer the research questions while t-test was used to test the hypothesis at 0.05 level of significant. The result of showed that; there is low extent of satisfaction with reference services by the respondents, there is positive and high significant relationship between referral services and users’ satisfaction and there is also significant and positive relationship between inter-library loan and users’ satisfaction and there is a low significant relationship between current awareness services and users’ satisfaction in tertiary institutions in Imo State, Nigeria. The study recommends that referral services should be made more effective through communication and interrelation with special groups/agencies for social and health information. Academic libraries should incorporate the needs of all sectors in order to enhance users' satisfaction.