User feedback on the elements influencing the efficiency of resources, services, and facilities offered by higher education institutions' libraries

Authors

Ramakrishna Kona, Knowledge Resource Centre, GITAM School of Physiotherapy, Gandhi Institute of Technology and Management (Deemed to be University)Follow

Date of this Version

7-11-2023

Document Type

Article

Comments

User feedback on the elements influencing the efficiency of resources, services, and facilities offered by higher education institutions' libraries

Abstract

The study examined User feedback on the elements influencing the efficiency of resources, services, and facilities offered by higher education institutions' libraries. This study distributed 1164 questionnaires and received responses of 1030, the overall response percentage is 88. The survey found that the response rate varied between 71 and 100 among teachers, 68 and 91 percent among research scholars, and 84 and 95 percent among postgraduate students. The study found that the majority of students visit the library once a week. The study reveals that the majority of the users (nearly 96%) responded positively and expressed their view that the existing timings as convenient to avail the library facility on the campus. The study highlighted that the majority of library users responded as somewhat effective about factors contributing to the effectiveness of facilities, services, and resources provided by higher education Institutional libraries. The study recommended that library personnel be proactive in their interactions with library patrons and assist them in finding effective solutions to information-related difficulties.