Libraries at University of Nebraska-Lincoln
The Effectiveness and Efficiency of the Library Services of a Catholic University in the Philippines
Date of this Version
2023
Document Type
Article
Abstract
The study aimed to determine the efficiency and effectiveness of the services of Saint Mary's University Learning Resource Center. Specifically, it aimed to answer the following questions: 1. What is the extent of effectiveness and efficiency of the services offered in the different sections of the University Learning Resource Center?; 2. What is the extent of effectiveness and efficiency of the University Learning Resource Center in the following library services: a) bibliographic services, b) circulation services, c) current awareness services, d) e-library services, e) information retrieval services, f) reference services, and g) instruction services?; and 3) What recommendations can be proposed to improve the ULRC services? This study utilized a descriptive method of research using a researcher-made survey questionnaire based on the readings relevant to the study. The questionnaire underwent face and content validation through a library, information science, and research experts. Data were gathered from 94 faculty and students using the library onsite and enrolled during the SY 2022-2023 at Saint Mary's University, Bayombong, Nueva Vizcaya, Philippines. The study found that the effectiveness and efficiency of the different sections of the ULRC were moderately effective and moderately efficient. Some sections' ineffectiveness and inefficiency were attributed to location issues, lack of publicities, and the intended audience or readers of collections in each section. On the other hand, the services of Saint Mary's University Learning Resource Center, such as bibliographic, circulation, current awareness, e-library, information retrieval, reference, and instruction services, were effective and efficient. The findings imply that the library provides the necessary services to realize the University's vision, mission, goals, and objectives.