Date of this Version
Published in Advances in Library Administration and Organization 21 (2004), pp. 267-282; doi: 10.1016/S0732-0671(04)21017-3
In 1985 the Colorado State Legislature mandated, in Article 13 of HB 1187, that institutions of higher education become “accountable for demonstrable improvements in student knowledge, capacities and skills between entrance and graduation” (Colorado Revised Statutes, 1988). As a result, the University of Northern Colorado Libraries became involved in the assessment process. In 1988 the UNC Libraries formed the University Libraries Assessment Committee, comprised of library faculty, classified staff and an administrator in an ex officio position. The Assessment Committee conducted the first survey to assess user satisfaction in the fall of 1988. Since that time, the committee has conducted an assessment program on an annual basis. Today, the UNC Libraries are evaluated in three areas: collections, services, and instruction. Over time, the assessment tools and survey methodologies have evolved, and a variety of program changes have resulted. In this article, we will summarize the history of the assessment program at the UNC Libraries, track selected questions through the years, and describe the resulting changes in the UNC Libraries programs.