Libraries at University of Nebraska-Lincoln


Date of this Version

June 1997


Presented during the 1997 ACRL National Conference in nashville
Published in Proceedings of the Association of College and Research Libraries National Conference, Nashville, April 1997. Copyright 1997 American Libraries Association. Used by permission.


Academics are being admonished to be "client-centered"--generally used to mean consumer or customer-oriented. This paper looks at the origins of "client-centeredness" in mental health care, and explores the idea of "client-centered" academic institutions, specifically the technical services functions of academic libraries. Philosophical and practical recommendations for a client-centered technical services operation conclude the paper.