Examining the Potential Benefits of a 2-1-1 System: Quantitative and Other Factors

Authors

• Nancy Shank, University of Nebraska - LincolnFollow
• David I. Rosenbaum, University of Nebraska - LincolnFollow

Document Type

Article

Date of this Version

2-2004

Comments

Published in Journal of Information and Referral. Volume 25. Used by permission.

Abstract

While 2-1-1 systems are being planned and implemented across the United States, policymakers and other stakeholders must weigh the costs of implementation against the perceived benefits. How do proponents of 2-1-1 systems present the benefits of their systems? This article will address two issues: examining the variety of ways that 2-1-1 systems benefit their communities and suggesting methods to measure those benefits.