Agricultural Economics Department


Date of this Version



Cornhusker Economics (August 29, 2012)


Published by University of Nebraska–Lincoln Extension, Institute of Agriculture & Natural Resources, Department of Agricultural Economics. Copyright © [2012] Board of Regents, University of Nebraska.


Does your business have standards for customer service? You may be thinking, “ I’m a business with just a couple of employees so implementing good customer service is not a problem – we just do it.” Well, that may be true now, but what happens when you hire a new employee? Do they know what is expected? How do you communicate to them the importance of delivering exceptional customer service?

For those businesses with customer service standards - it is one thing to develop standards for your business. It is quite another to incorporate them into your business, so that every person from the custodian to the business owner models those standards as a part of their everyday work behavior. For instance, how many businesses suggest ways for employees to incorporate service behaviors so it becomes a personal habit and a part of the business culture? Doing this extra step can take good service to great service.