Libraries at University of Nebraska-Lincoln
Document Type
Article
Citation
Cozin, S.K., & Turrini, R.N.T. (2008). Evaluation of products and services of a nursing library: user satisfaction. Retrieved from http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0104-11692008000400017
Dominici, G., Palumbo, F., & Basile, G. (2015). The drivers of customer satisfaction for academic library services: managerial hints from an empirical study on two Italian university libraries using the Kano model. International Journal of Management in Education, 9(3), 267-289. Retrieved from https://core.ac.uk/download/pdf/53300461.pdf
Edem, U. S., & Edem, N. B. (2002). Organization and utilization of reference resources in the University of Calabar Library. African Journal of Education and Information Management, 4(1), 95- 101.
Emerald Publishing Limited. (2019). User studies. Retrieved from https://www.emeraldgrouppublishing.com/librarians/management/viewpoints/users.htm
Federal University of Petroleum Resources Effurun, Delta State (2019). Library handbook.1-19.
Folorunso, O., & Njoku, E. (2016). Influence of library environment and user education on undergraduates’ use of library at the University Of Ibadan, Nigeria. European Scientific Journal, 12(19), 288-304.
Forrest, C (2009). Academic Libraries as learning spaces: Library effectiveness and the user experience. Georgia Library Quarterly, 46 (3). Article 4. Retrieved from http://digitalcommons.kennesaw.edu/glq/vol46/iss3/4
Frascotti, J., Levenseler, J., Weingarten, C., & Wiegand, K. (2007). Improving library use and information literacy at Caritas Charles Vath College. An interdisciplinary qualifying project report submitted to the Faculty of Worcester Polytechnic Institute. B.Sc. Thesis. Retrieved from http://www.wpi.edu/Pubs/E project/Available/E-project-030107-103835/.
Gudi, S.P., & Paradkar, P.M. (2016). User satisfaction with library facilities: A study of engineering colleges of Pune City (India). Retrieved from https://www.researchgate.net/publication/304276949_User_Satisfaction_with_Library_Facilities_A_Study_of_Engineering_Colleges_of_Pune_City_India
Gudi, S.P., & Paradkar, P.M. (2018). Users' satisfaction with library resources: A survey of Engineering College Libraries, PUNE, India. Journal of Indian Library Association, 54(3), 135-142.
Gunasekeraf, C. (2010). Students usage of an academic library: A user survey conducted at the main library University of Peradeniya. Journal of the University Librarians Association of Sri Lanka, 14(1), 43-60.
Hossain, M.J. (2014). A study of the causes of user dissatisfaction in academic libraries: A case of university students in a developing country. Journal of Library Administration, 54(6). DOI: 10.1080/01930826.2014.953386
Ijiekhuamhen, O. P., Aghojare, B., & Ferdinand O. A. (2015). Assess users’ satisfaction on academic library performance: a study. International Journal of Academic Research and Reflection, 3(5), 66-77.
Im, N., & Singh, A.P. (2013). Users’ Satisfaction of the Academic Library Services in Sri Lanka. PEARL - A Journal of Library and Information Science, 7(2), 103-112.
Iwhiwhu, B. E., & Okorodudu, P. O. (2012). Public library information resources, facilities, and services: User satisfaction with the Edo State Central Library, Benin-City, Nigeria. Library Philosophy and Practice, 3(4), 56-73.
Kassim, N. A. (2009). Evaluating user's satisfaction on academic library performance. Malaysian Journal of Library and Information Science, 14(2), 111-115.
Kaunda, S. G. (2013). Assessing service expectation and perception of public library users: Towards development of user needs and user satisfaction measurement instruments for the National Library Service of Malawi. Information and Knowledge Management, 3(3), 30-40.
Khan, A., & Bhatti, R. (2012). Departmental libraries at the University of Peshawar: Current status, services, issues, challenges and prospects. Library Philosophy and Practice. Retrieved from http://digitalcommons.unl.edu/libphilprac/860/
Lihitkar, S.R., & Rajyalakshmi, D. (2009). User perceptions and utilization of library and information services in Nagpur City. In XXVII India IASLIC Conference on “Library Information Users in Digital Era” in KIIT University, Bhubaneswar,, Bhubaneswar (India)
Mahajan, P. (2009). Information seeking behavior: A study of Punjub University, India. Library Philosophy and Practice (e-journals). Retrieved from https://digitalcommons.unl.edu/libphilprac/252/
Motiang, I.P., Wallis, M., & Karodia, A.M. (2014). An evaluation of user satisfaction with library services at the University of Limpopo, Medunsa Campus. Arabian Journal of Business and Management Review (OMAN Chapter), 3(11), 41-58.
Nwezeh, C.M.T., & Shabi, S. (2011). Students’ use of academic libraries in Nigeria: A case of Obafemi Awolowo University Library, Ile-Ife. Library Philosophy and Practice (e-journal). Paper 602. Retrieved from https://digitalcommons.unl.edu/libphilprac/602
Odu, J.O. (2017). User apathy towards library resources and service: A case study of the University of Calabar Library, Calabar, Nigeria. Global Journal of Educational Research, 16, 37-45. DOI: http://dx.doi.org/10.4314/gjedr.v16i1.6
Ogbuiyi, S. U., & Okpe, I. J. (2013). Evaluation of library materials usage and services in private universities in Nigeria. Kuwait Chapter of Arabian Journal of Business and Management Review, 2 (8), 33-41.
Oyelekan, G. O, & Iyortsuun, J. A. (2011). An evaluative study of reader services in University of Agriculture library Makurdi. An international Journal of Information and Communication Technology (ICT), 8(2), 129-137
Prabhavathi D (2011). Information seeking behaviour of post graduate students of SPMW, Tirupati (A.P): a study. International Journal of Digital Library Service, 1(1), 34-47.
Saikia, M., & Gohain, A. (2013). Use and user’s satisfaction in library resources and services: A study in Tezpur University (India). International Journal of Library and Information Science, 5(6), 167-175.
Tiemo, P.A., & Ateboh, B.A. (2016). Users` satisfaction with library information resources and services: A case study of College of Health Sciences Library Niger Delta University, Amassoma, Nigeria. Journal of Education and Practice, 7(16), 54-59.
Williams, Y. (2019). What is perception in psychology? - Definition & theory video. Retrieved from https://study.com/academy/lesson/what-is-perception-in-psychology-definition-theory-quiz.html
Yeboah, F., Adams, M., & Boakye, E. (2018). User satisfaction with Library Resources in Public Colleges of Education in Ghana. Library Philosophy and Practice (e-journal). Retrieved from https://digitalcommons.unl.edu/libphilprac/1824/
Yusuf, F., & Iwu, J. (2010). Use of academic library: A case study of Covenant University, Nigeria. Retrieved from http://www.white-clouds.com/iclc/cliej/cl30YI.pdf
Abstract
The purpose of this study is to examine users’ perception of library services, resources and facilities in Federal University of Petroleum Resources Effurun (FUPRE). This study adopted a descriptive survey research design. The researcher used a simple random sampling technique in selecting samples for the study. The instrument used for data collection in this study was a structured questionnaire. The respondents comprises of registered users of the library, which cut across the entire academic community, which includes the lecturers, non –teaching members of staff, students and external researchers among others who registered between October, 2014- August, 2019. Out of 200 copies of questionnaires distributed, 150 copies were filled and returned for analysis hence given a response rate of 75% which was found usable for the study. The data collected from the respondents were analyzed using descriptive statistics (Frequency counts and Percentage). The study revealed that undergraduate students who were majority visit the library daily; followed by academic staff while non teaching staff and other researcher hardly visit the library to use its resources, services and facilities. Majority of the respondents visited the library to do assignments, to consult textbooks followed by to consult reference materials, to study for examinations, among others. In terms of services users were satisfied with library user education /orientation services, library research help service, library references services and dissatisfied with internet services, library electronic services, inter-library loan services and library loan services. In terms of resources, users were satisfied with Encyclopedia and Year Books. While users were dissatisfied with library books, journals, magazines, electronic resources, online resources, among others. In terms of facilities users were satisfied with the library printer, photocopying machine, digital board /projectors, notice board and shelves, while users were dissatisfied with tables and chairs, reading carrels, fans /air conditioning, networked computers, internet access, scanners, laminating machine, instructional facilities. Majority of the users were satisfied with the library personnel. In terms of general assessment of the library, users were satisfied with the library policy, assistance from the librarians, the position of the library in meeting users’ needs, the rules and regulations as well as organization of the library. Users were dissatisfied with the library location, building book lending procedure and opening and closing time