Service quality dimensions and quality view point of university librarians in Gujarat

Authors

Dharmendra Trivedi, Librarian, L&T Institute of Project Management, Vadodara, Gujarat, IndiaFollow
Atul Bhatt Dr., Dept. of Library & Information Science, Gujarat University, AhmedabadFollow
Sanchala Sejalben Dineshbhai, Librarian, Govt. Commerce College, Naroda, AhmedabadFollow

Date of this Version

3-2021

Abstract

Abstract: The present study focus on service quality dimensions and their attributes for measuring service quality of any kind of libraries. The study also discovered the quality viewpoints of librarians in terms of five elements of quality mainly: Leadership, Policy & Strategy, Staff management, Resources and finally the process aspects. For collecting the data, researchers has prepared a close ended questionnaire and collected data from five private university libraries. After analysis of the data, findings revealed that the all university librarians willing to improve quality services in the library and they are positive to listen to library users needs to improve the overall service quality of the university library. Study also discovered that average quality elements calculated mean score was observed 4.36 in all five quality elements. At the end, study also suggested the best practice to be followed to improve the service quality and overall performance of university library services.