Information Institution Services in Indonesia during the COVID-19 Pandemic

Authors

Dyah Puspitasari Srirahayu, Faculty of Vocational Studies Universitas Airlangga Surabaya, IndonesiaFollow
Esti Putri Anugrah, Alumni of The Graduate Study Universitas Gadjah Mada Yogyakarta, IndonesiaFollow
Muhammad Rifky Nurpratama, Alumni of The Graduate Study Universitas Gadjah Mada Yogyakarta, IndonesiaFollow

Document Type

Article

Abstract

The COVID-19 pandemic affects all community activities from offices to institutions, including libraries in Indonesia. The Indonesian government eventually implemented 'work from home' and 'study from home' policies so as to make institutions such as libraries undergo adjustments, where librarians work at home and visitors are prohibited from leaving the house. Students are also mandated to study at home, causing them unable to visit the library. Because of this policy and pandemic conditions, libraries in Indonesia have begun to adjust their services and make the latest service policies to facilitate their users. Therefore, this research aims to examine what new policies are planned and implemented by libraries in Indonesia during the COVID-19 pandemic. The benefit of this research is to illustrate that libraries in Indonesia have begun to adjust their services according to the situation of the COVID-19 pandemic, in hope that the new policies can be reviewed soon. This research uses descriptive quantitative method by examining a sample of 50 libraries, both in state and private universities. The findings of this study emphasize that libraries in Indonesia have maximized e-resources services, and have been running well routinely, while e-resources that are most frequently accessed by users are e-journals. In addition to e-resouces, the service that is maximized is the use of library's social media to promote digital services and conduct creative programs, namely live Instagram and digital seminars through webinars. However, on the other hand the service and program policies are not yet fully innovative and creative. There are still many new policies that can be adopted by libraries in Indonesia such as collection handling policies, collection quarantine, digital storytelling, the addition of e-books and e-magazines, and digital circulation services or normal circulation service but with strict health protocols.Keywords: word; another word; lower case except names.