Library Support Services at the University of Zambia amid the Covid-19 Pandemic: A SWOT Matrix

Authors

Pailet Chewe, University of ZambiaFollow
Zachary Zulu Mr., University of ZambiaFollow
Mercy M. Wamunyima Mrs., University of ZambiaFollow
Given M. Kuntumoya Ms, University of ZambiaFollow
Celine M. Mwafulilwa Mrs., University of ZambiaFollow
Sarah T. Gwayi Mrs., University of ZambiaFollow
Fabian Kakana Mr., University of ZambiaFollow
Eness M.M. Chitumbo Mrs., University of ZambiaFollow
Gelvazio Sakala Mr., University of ZambiaFollow
Christine W. Kanyengo Ms, University of ZambiaFollow
Judith Banda Mrs, University of ZambiaFollow
Francina N.S. Makondo Mrs., University of ZambiaFollow

Date of this Version

Spring 5-20-2022

Abstract

When the Coronavirus disease (COVID-19) forced learning institutions in Zambia to abruptly transition to virtual instruction, library services adapted quickly to provide research services, instruction, and access to collections. This paper details how the University of Zambia Library used a SWOT (Strengths, Weaknesses, Opportunities and Threats) Analysis framework to evaluate academic support services of the Library in the wake of the Covid-19 pandemic. Key variables included the library collections, staffing, services and technology. The analysis revealed that strengths comprised qualified staff, technology support and a rich collection of information resources. Weaknesses are in the areas of poor funding and low staffing at paraprofessional and non-professional levels. Opportunities comprised emerging technology and consortia opportunities. Poor funding, competition from other providers and Covid-19 restrictions are threats. It is hoped that this analysis will help define strategic directions important to the library in an emergency or disaster. The study recommends that the library should leverage digital platforms to enhance service delivery.