Libraries at University of Nebraska-Lincoln


Date of this Version

Spring 5-20-2022


When the Coronavirus disease (COVID-19) forced learning institutions in Zambia to abruptly transition to virtual instruction, library services adapted quickly to provide research services, instruction, and access to collections. This paper details how the University of Zambia Library used a SWOT (Strengths, Weaknesses, Opportunities and Threats) Analysis framework to evaluate academic support services of the Library in the wake of the Covid-19 pandemic. Key variables included the library collections, staffing, services and technology. The analysis revealed that strengths comprised qualified staff, technology support and a rich collection of information resources. Weaknesses are in the areas of poor funding and low staffing at paraprofessional and non-professional levels. Opportunities comprised emerging technology and consortia opportunities. Poor funding, competition from other providers and Covid-19 restrictions are threats. It is hoped that this analysis will help define strategic directions important to the library in an emergency or disaster. The study recommends that the library should leverage digital platforms to enhance service delivery.