Department of Management
Document Type
Article
Date of this Version
2003
Citation
Published in Human Resource Management, Volume 42, Issue 3, pages 243–256, Autumn 2003 doi 10.1002/hrm.10083
Abstract
Wanted: High-performance work practices to gain a competitive advantage. An increasingly common answer to this desperate call is 360-degree programs; unfortunately, they have, at best, mixed reviews when empirically assessed. This study found that a way to improve the effectiveness of 360s may be to combine them with coaching focused on enhanced self-awareness and behavioral management. In a small manufacturer, this feedback-coaching resulted in improved manager and employee satisfaction, commitment, intentions to turnover, and at least indirectly, this firm’s performance. This feedback-coaching may be a winning combination to help in the competitive battles in today’s global economy.
Included in
Business Administration, Management, and Operations Commons, Management Sciences and Quantitative Methods Commons, Strategic Management Policy Commons
Comments
Copyright © 2004 Wiley Periodicals, Inc. Used by permission.