Date of this Version
The Academy of Management Journal, Vol. 15, No. 1 (Mar., 1972), pp. 77-87.
This study utilizes a planning and control model abstracted from the conceptual framework of general management knowledge to test the relative efficiency of administrators in three educational service organizations. The hypothesis that subordinates' perceptions of administrators' relative proficiency will be a function of the administrators' education, training, experience, and conscious use of management techniques appears to be substantiated.